Returns & Exchanges
At SoftwareKeep, we want you to be completely satisfied with your software purchase, which is why we offer a 30-day money-back guarantee on all digital products. If you encounter any technical issues or change your mind, our dedicated support team is here to facilitate a seamless return or exchange process.
Initiate Your Request
Contact our 24/7 customer support team via live chat or email to provide your order number and the reason for your return.
Verification and Troubleshooting
Our technicians will perform a quick review to ensure the product key hasn't been activated and offer technical assistance if the return is due to installation issues.
Deactivation Confirmation
Once the return is approved, you must confirm that the software has been uninstalled and any associated license keys have been deleted from your devices.
Receive Your Refund
After processing, your refund will be issued to your original payment method within 5-7 business days, or you can opt for an immediate store credit.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing